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TERMS AND CONDITIONS of use of the "ROMETRANSFERS.NET" website.

 
WE ARE PROUDLY TO PROMOTE AN EASY, SMART AND CLEAR INTERNET SERVICE !
 
Your use of this website ( hereinafter also referred as "Rtn" ) is subject to your irrevocable acceptance without modification of these terms of use and you agree to use this website in accordance with these Terms. Rtn offers free on-line reservation of services provided by (a)Italian authorized transportation company, (b)Italian Travel Agencies ( "a" and "b" hereinafter also referred as "Vendor" ): the contract for the supply of the booked service is between You and the Vendor, not between You and Rtn. By submitting a reservation with us, You agree to enter into a contract with the actual transportation company operating the requested journey, not with Rtn.
All successful reservations made through the Rtn booking engine will be confirmed by email to the address that you have provided.
RTN Staff and Vendor are not responsible for any reservation made without a return email confirmation from the Booking Office. If you have not received the confirmation please inform us to allow staff to resolve the issue.
 
If you do not accept these Terms, do not use this website:
  • Using Rtn, you are confirming that you are of sufficient legal age (18+) to use this website;
  • By accessing any part of the Rtn website, you consent to be bound by these Terms;
 
SERVICES ON THE RTN WEBSITE AND BOOKING ENGINE :
 
  • PRIVATE N.C.C. TAXI SERVICE
     
    YOUR CREDIT CARD DETAILS ARE ONLY REQUIRED TO GUARANTEE THE RESERVATION. Online prepayment available on request.
     
    You will pay the driver upon arrival in cash or by credit card :
    10% supplement will be applied for credit card payment by POS in the car (if available);
    10% supplement will be applied for credit card by online payment,
    please contact us for more information.
    Supplement will be applied for night service (10 €) between 22:00/24:00 and 5AM/6AM IT Time,
    Supplement will be applied for night service (15 €) between 24:00 and 05:00 IT Time.
    Baby seats free of charge up to 1 unit, any extra unit costs 5 euro.
     
    We suggest you to contact us for "Last Minute Reservations" (booking within 16 hours from pick up time) and follow the Staff instructions.
     
    Any cancellation of service, without any charge, must be notified to us 48 hours prior via email:
    if you have already paid online, the owner of the account where the payment has been made, will be refund with the amount paid, net of the transaction costs incurred in both the transaction.
     
    In case of no show without communication, after 50 minutes from the "real arrival time of your flight ", total amount of the booked service may be charged by the Vendor, please check your latest voucher received from the B.O. for details.
    A reservation can be modified by email or by phone, providing the "id reservation number" on your voucher.
     
    Services are 100% guaranteed :
    in extremely rare cases the Vendor can reserve the right to provide a superior cost service than required at the same price for the service you have chosen.
     
    Choose your car according to their insurance rules:
    Sedans, up to 3 passengers and 3 pieces of luggage¹; Minivan, up to 5 passengers and 5 pieces of luggage¹; Vans, up to 8 passengers and 8 pieces of luggage¹.
     
    luggage¹ = standard size, please inform the Booking Office in case of particulars luggage like strollers or extra large suitcase.
     
    Booking Office Hours of Operation: 10AM - 10PM (MON-FRI), 3PM - 8PM (SAT-SUN) Italian Time,
    Transportation Services Hours of Operation: 24/hours, 365 days/year.
     
  • PRIVATE BUS SERVICE
     
    PREPAYMENT OF THE TOTAL AMOUNT IS REQUIRED.
     
    Supplement will be applied for night service (20 %) with pick-up between 19:45 to 07:15, IT Time. Supplement will be applied for night service (50 %) with pick-up between 22:00 to 05:00, IT Time.
     
    Cancellations are subjected to a fee according to the following scale:
     
    If you notify our booking office,
    - At least 15 days before the date of the tour, no fee will be charged.
    - From 15 days to 48 hours prior to arrival will be charged a penalty corresponding to 35% of the total amount.
    - Less than 48 hours prior to arrival the total amount will be charged.
     
  • PRIVATE TOURS BY CAR
     
    Private tours are highly customizable to suit your needs, more details will be available from the booking office while planning the tour.
    The cancellation and refund policy, include the basic rules of "private bus service".
     
  • PRIVATE TOURS BY BUS
     
    PREPAYMENT OF THE TOTAL AMOUNT IS REQUIRED.
     
    Cancellations are subjected to a fee according to the following scale:
     
    If you notify our booking office,
    - At least 10 days before the date of the tour, no fee will be charged.
    - From 10 days to 4 days prior to arrival will be charged a penalty corresponding to 70% of the total amount.
    - Less than 4 days prior to arrival the total amount will be charged.
     
  • SHARED CITY TOURS
     
    PREPAYMENT OF THE TOTAL AMOUNT IS REQUIRED.
     
    Cancellations are subjected to a fee according to the following scale:
     
    If you notify our booking office,
    - At least 10 days before the date of the tour, will be charged a penalty corresponding to handling fee of Euro 12,00 per person.
    - From 9 days to 48 hours prior to arrival will be charged a penalty corresponding to 55% of the total amount.
    - Less than 48 hours prior to arrival the total amount will be charged.
     
All cancellations should be notified via email (48 hours prior the service time) and confirmed by the Booking Office.
Rtn and relative Vendors, reserve 30 days to organize a refund application, any transactions costs will be at the customer expense.
 
The "Booking Office" staff may request additional information about your booking and set the state of reservation to "pending" until your answer:
this happens when the booking form has been filled with errors or not all the required information has been written clearly.
We may required a deposit at our sole discretion.
The proposed services are fully licensed for transport activities and tourism, in compliance with the Italian laws and regional regulations, and are carried out by selected authorized providers: Rtn provides only the online booking service with any assistance through phone line, website and email.
 
Your privacy is important to us: Rometransfers™ apply a clear PRIVACY POLICY (which is hereby incorporated into and forms part of these Terms), please read it carefully.
 
All trademarks on this site are property of their respective owners. Under no circumstances will Rometransfers™ be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (1) loss of data; (2) loss of revenue or anticipated profits; (3) loss of business; (4) loss of opportunity; (5) loss of goodwill or injury to reputation; (6) losses suffered by third parties; (7) any indirect, consequential, special or exemplary damages arising from the use of Rtn domains regardless of the form of action. Rometransfers™ accepts no responsibility for any sickness, pilferage, labor disputes, machinery breakdown, government restrains, acts of war and/or terrorism, weather conditions, or for any misadventure or casualty or any other causes beyond their control. This is not limited to, but may include : a) the closure of highways, streets, city areas and any events out of the control of Rometransfers™ like inclement weather or manifestations; b) delays caused by excessive traffic; c) an emergency update by the city regulations.Rtn is acting as a provider of marketing, information technology and data processing services to the Vendor and to promote Vendor's service on the Website: all confirmed reservation from Rtn are approved by Vendor: you contract directly with the Vendor and not with the owner of Rtn or any person of the Rtn Staff. All information, descriptions, photos on this site should be considered only for planning purposes: they are not legally binding. Any use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this site is strictly prohibited.
 
Thank you for reading,
RTN Staff
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